CRICOS 097951F | CHC52015 Diploma of Community Services


This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.


  • Student should be 18 years of age or over
  • Completed year 12 (HSC or Equivalent)
  • Have sound communication skills:
    • Provide IELTS certificate showing a score of 5.5 or above (or equivalent)
    • Undertake and successfully complete The One International College Language Literacy and Numeracy (LLN) assessment
    • Be able to satisfactorily participate in pre-enrolment interview


It is planned that a student will complete all 20 units of competency within 104 weeks

  • Delivered over 104 weeks of institutional based training and assessment
  • 24 weeks school break
  • 20 hours of face to face study per week
  • Approximately 4 hours individual study per tuition week


The guided learning component of this qualification (i.e. supervised learning such as classes, lectures, tutorials). Students undertaking the course is face-to-face mode, this comprises of 104 weeks of tuition, 24 weeks holiday and individual study for approximately 4 hours per tuition week.

The CHC52015 Diploma of Community Services has a mandatory work placement period of 100 hours. Students must complete work placement hours as well as all required units of competency outlined in the course structure to be deemed competent in this course and be issued certification.


Job roles and titles vary across different industry sectors.

Possible job titles relevant to this qualification include:

  • Child Welfare Officer
  • Residential Carer
  • Social Housing Coordinator
  • Community Services Care Manager


CHC52015 Diploma of Community Services comprises sixteen (16) units of competency packaged as eight (8) core and eight (8) elective units

Code Unit Name Core /Elective
CHCCCS007 Develop and implement service programs Core
CHCCOM003 Develop workplace communication strategies Core
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services Core
CHCDIV003 Manage and promote diversity Core
CHCLEG003 Manage legal and ethical compliance Core
CHCMGT005 Facilitate workplace debriefing and support processes Core
CHCPRP003 Reflect on and improve own professional practice Core
HLTWHS004 Manage work health and safety Core
CHCCCS004 Assess co-existing needs Elective
CHCCSM004 Coordinate complex case requirements Elective
CHCCSM005 Develop, facilitate and review all aspects of case management Elective
CHCCSM006 Provide case management supervision Elective
CHCCSM007 Undertake case management in a child protection framework Elective
CHCADV002 Provide advocacy and representation services Elective
CHCAGE001 Facilitate the empowerment of older people Elective
CHCCCS019 Recognise and respond to crisis situations Elective

AQF Specification for Diploma

Summary The Diploma qualifies individuals who apply integrated technical and theoretical concepts in a broad range of contexts to undertake advanced skilled or paraprofessional work and as a pathway for further learning
Knowledge Graduates of a Diploma will have technical and theoretical knowledge and concepts, with depth in some areas within a field of work and learning

Graduates of a Diploma will have:•        cognitive and communication skills to identify, analyse, synthesise and act on information from a range of sources

•        cognitive, technical and communication skills to analyse, plan, design and evaluate approaches to unpredictable problems and/or management requirements

•        specialist technical and creative skills to express ideas and perspectives

•        communication skills to transfer knowledge and specialised skills to others and demonstrate understanding of knowledge

Application  of knowledge  and skills

Graduates of a Diploma will demonstrate the application of knowledge and skills:•        with depth in some areas of specialisation, in known or changing contexts

•        to transfer and apply theoretical concepts and/or technical and/or creative skills in a range of situations

•        with personal responsibility and autonomy in performing complex technical operations with responsibility for own outputs in relation to broad parameters for quantity and quality

•        with initiative and judgement to organise the work of self and others and plan, coordinate and evaluate the work of teams within broad but generally well-defined parameters

CRICOS 097951F | CHC52015 Course Flyer

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