CHC52015 Diploma of Community Services


This qualification reflects the roles of community services, case management and social housing workers involved in the managing, coordinating and/or delivering of person-centered services to individuals, groups and communities.

At this level, workers have specialized skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

Note that the Statutory & forensic child, youth & family welfare specializations be achieved in order to meet the minimum education requirements for child protection and youth justice practice in Victoria. In addition, to meet the minimum education requirements for entry into child protection practice in Victoria, diploma qualifications must be approved by the Australian Community Workers Association (ACWA)

To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.


CHC52015 Diploma of Community Services comprises sixteen (16) units of competency packaged as eight (8) core and eight (8) elective units

Code Unit of Competency Core / Elective
CHCCCS007 Develop and implement service programs Core
CHCCOM003 Develop workplace communication strategies Core
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services Core
CHCDIV003 Manage and promote diversity Core
CHCLEG003 Manage legal and ethical compliance Core
CHCMGT005 Facilitate workplace debriefing and support processes Core
CHCPRP003 Reflect on and improve own professional practice Core
HLTWHS004 Manage work health and safety Core
CHCCCS004 Assess co-existing needs Elective
CHCCSM004 Coordinate complex case requirements Elective
CHCCSM005 Develop, facilitate and review all aspects of case management Elective
CHCCSM006 Provide case management supervision Elective
CHCCSM007 Undertake case management in a child protection framework Elective
HLTAID003 Provide first aid Elective
CHCAGE001 Facilitate the empowerment of older people Elective
CHCCCS019 Recognise and respond to crisis situations Elective

AQF Specification for Diploma

Summary The Diploma qualifies individuals who apply integrated technical and theoretical concepts in a broad range of contexts to undertake advanced skilled or paraprofessional work and as a pathway for further learning
Knowledge Graduates of a Diploma will have technical and theoretical knowledge and concepts, with depth in some areas within a field of work and learning

Graduates of a Diploma will have:

•        cognitive and communication skills to identify, analyse, synthesise and act on information from a range of sources

•        cognitive, technical and communication skills to analyse, plan, design and evaluate approaches to unpredictable problems and/or management requirements

•        specialist technical and creative skills to express ideas and perspectives

•        communication skills to transfer knowledge and specialised skills to others and demonstrate understanding of knowledge

Application  of knowledge  and skills

Graduates of a Diploma will demonstrate the application of knowledge and skills:

•        with depth in some areas of specialisation, in known or changing contexts

•        to transfer and apply theoretical concepts and/or technical and/or creative skills in a range of situations

•        with personal responsibility and autonomy in performing complex technical operations with responsibility for own outputs in relation to broad parameters for quantity and quality

•        with initiative and judgement to organise the work of self and others and plan, coordinate and evaluate the work of teams within broad but generally well-defined parameters

How can we help you?

Find out how to get in touch with us.  Our friendly staff will be more than happy to provide you more information on your enquiries and to better assist you in your quest to find the right course.

Still looking for a course that's right for you?